Home Troubleshooting

Enforcement Philosophy

1 Out of 2 Found Helpful
Posted on 2023-09-11

All members must comply with the platform rules described and referenced in our Community Guidelines. If you behave in a way that goes against Tveni Community Guidelines, values, or otherwise act in any way we believe to be potentially harmful to Tveni or its members, we may take a range of actions on your account. When determining the penalty...

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Content and Conduct Guidelines

1 Out of 2 Found Helpful
Posted on 2023-09-11

Adult nudity and sexual activityWe do not allow nude, sexually explicit or sexually vulgar profile content. We also do not allow the commercial exchange of any romantic or sexual activity, content or services, including attempts to sell, advertise or buy adult sexual content.Abuse and abuseOur community is for creating good connections. We do ...

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Profile Guidelines

2 Out of 3 Found Helpful
Posted on 2023-09-11

Age. You need to be at least 18 years old to join Tveni. Creating a profile that intentionally misrepresents you as being under the age of 18 is not allowed. We reserve the right to ask for your ID to verify your age, and we’ll block you from the platform if you’re underage. Profile Photos. We want your profile to celebrate your authentic sel...

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What is the Invisible mode?

1 Out of 2 Found Helpful
Posted on 2023-09-11

Invisible mode is a premium feature that lets you browse Tveni without anyone knowing who you are. You can enable this feature by going to your settings, scrolling down to the 'Invisible mode' section and by activating Tveni Premium. As soon as it is enabled a grey silhouette with a hat will appear on your thumbnail photo.

Posted on 2023-09-11

First please make sure that you entered the right email address and correct it if it’s wrong. If you entered it correctly check your email account’s spam folder in case the email ended up there by mistake. If you find the email in your spam folder follow the instructions and remember to mark it as ‘Not spam’.

How can I change my password?

1 Out of 2 Found Helpful
Posted on 2023-09-11

Open your profile and go to settings, then the 'Change password' section. Enter a new password, click 'Save' and you will need to enter your current password and click 'Save' to confirm it.

How can I change my email address?

1 Out of 3 Found Helpful
Posted on 2023-09-11

Go to your settings and scroll down to the change email address section and enter your new email address, click 'Save' and you will be asked to enter your current password to confirm it.

Troubleshooting guidelines

1 Out of 3 Found Helpful
Posted on 2023-09-11

If you're experiencing any problems on Tveni, it's possible that this is being caused by a temporary issue on the site. Please try the following steps in attempt to resolve the problem: 1. Check that you're using the latest version of the browser and update it if necessary 2. Clear cookies and cache on your browser 3. Quit and re-open the ...

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How can I contact customer support?

2 Out of 3 Found Helpful
Posted on 2023-09-11

If you have a question you can't find the answer to, feel free to get in touch with us via social on Facebook or Twitter, or you can drop us an email using our Feedback form!

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