Please open your profile and go to settings, then the 'Change password' section. Enter a new password, click 'Save' and you will need to enter your current password and click 'Save' to confirm it.

We've all forgotten a password or two, but don't worry it's easily solved. Click the Forgot your password? link on the Sign in page, and follow the instructions on the screen to reset your password.

Are the messages I send to other members anonymous?

Yes. We preserve your privacy by delivering your messages through our system. None of your personal information (e.g., real name, email address, date of birth) is divulged to other members. You may choose to do so at your own discretion.

Can I include my personal email address as part of my message to another member?

Yes, but you don't have to. Instead, you can message each other exclusively through the site for anonymity.

What if I write to members and don't get a response?

Although there is no definite answer to this question, there could be a myriad of reasons for this. Consider purchasing a platinum membership to ensure that all your recipients can read your message. A member may not respond because he has not been active on the site for some time; maybe they found someone or were too busy. Another possibility is that the member may not be interested in answering.

How can I block a member from contacting me?

To prevent a member from contacting you, start by viewing his or her profile and clicking the ... icon at the top of the profile. If the member tries to contact you again, the member will see the following message displayed: This profile is currently unavailable.

If you believe that a member has violated the Terms of Service regarding offensive or harassing comments towards you, you can report the concern to the Tveni team in addition to blocking the member. To submit a report, click the Report Concern link located at the bottom of the member's profile.

All correspondence between our site members takes place through our double-blind system, ensuring your true identity is protected until you decide to reveal it. Never include your last name, email address, home address, phone number, place of work or any other identifying information in your profile or initial messages. Start slowly, develop a rapport and, when and if you feel comfortable, feel free to offer your personal email address and/or phone number.

Of course, like any other new situation we recommend you make thoughtful and informed decisions. Guard against trusting the untrustworthy. New contacts must earn your trust gradually, through consistently honorable and forthright behavior. Take all the time you need to test for a trustworthy person and pay careful attention along the way. If you suspect someone is lying, he or she probably is so act accordingly. We advise you act responsibly about romance and not become prematurely intimate with someone, even if that intimacy only occurs online. If you mutually decide to cross the point of no return, be smart and protect yourself from sexually transmitted diseases.

A photo will give you a good idea of the person's appearance, which may prove helpful in achieving a gut feeling. In fact, it's best to view several images of someone in various settings: casual, formal, indoor and outdoors. If all you hear are excuses about why you can't see a photo, consider they have something to hide. We offer free photo scanning services to our members so there is no reason someone shouldn't be able to provide you a photo.

A phone call can reveal a lot about person's communication and social skills. Consider your security and do not reveal your personal phone number to a stranger. Try a cell phone number instead, or use local telephone blocking techniques to prevent your phone number from appearing in Caller ID. Only furnish your phone number when you feel completely comfortable.

The beauty of meeting and relating online is that you can collect information gradually, later choosing whether to pursue the relationship in the offline world. You are never obligated to meet anyone, regardless of your level of online intimacy. Even if you decide to arrange a meeting, you always have the right to change your mind. It is possible your decision to keep the relationship at the anonymous level is based on a hunch that you can't logically explain. Trust yourself and your instincts.

We recommend you be wary of the following: displays of anger; intense frustration; attempts to pressure or control you; passive-aggressive behavior; demeaning or disrespectful comments; physically inappropriate behavior; inconsistent information about age, interests, appearance, marital status, profession, employment; failure to provide direct answers to direct questions. If you feel that a member is in violation of our Terms of Service, you may report the violation by clicking the Report a Concern link at the top and bottom of a member's profile.

On your first date, we advise you meet in a safe place and tell a friend where you are going and when you will return. Leave your date's name and telephone number with your friend. Provide your own transportation and meet at a familiar restaurant or coffee shop when a lot of other people are present. If you decide to move to another location, take your own car. When the timing is appropriate, thank your date for getting together and say goodbye. If you are flying in from another city, arrange for your own car and hotel room. Call your date from the hotel or meet at the location you have already agreed to. If the location seems inappropriate or unsafe, go back to your hotel. Always make sure a friend or family member knows your plans and has your contact information. And if possible, carry a cell phone.