Faq

What can we help you with?

Hi! Welcome to our Help Centre.
Please type in a topic or the name of the feature that you have a question about.

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About Tveni
What’s changed about the new Tveni?

The biggest change we’ve made is how we approach everything we do behind the scenes.

Announcing the rebrand was just the beginning for us – we hope you already like the new logo and colours and ads we’ve launched, and soon we’ll be adding lots more!

We’ll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step… who knows?!

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What is Tveni?

Tveni is a fantastic place to meet fun new people from around and around the world.

On it you will find a multitude of users who want to chat, share their experiences and interests and maybe even arrange a meeting with you.

Chat, make new friends, share photos, arrange a romantic meeting together – in this way we usually revive and make the static world of social networks dynamic.

You can also tell others about yourself and your interests and play interesting games that will introduce you to new people.

You never know when you might meet on Tveni.

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How does Tveni work?

Tveni is designed to be as intuitive as possible, but don’t worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

As soon as you have created your profile you can check out Encounters, which is at the very heart of Tveni. Simply vote Yes and No for other members and should both of you like each other you will have a match  and you can start chatting  ! Make sure that you have the correct settings for your ‘I’m here to’.

People Nearby  is the section where you can browse users in your city or region.

Tveni is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Tveni Premium.

Enjoy using Tveni!

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Are there any rules?

Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that you’re rude, pushy or threatening, we’ll take it very seriously.

Also, any content you upload to your Tveni profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, we’ll delete it and we may ban you from Tveni.

Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.

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How much does it cost?

Tveni is completely free to join! This lets you create a profile, upload photos and videos of you, look for new people in your area and chat with new people every day.

Serious about dating honestly? Tveni Premium is for you. You’ll access plenty of new and exciting features that help you get the most out of our app.

Just tap on the features that interest you, such as profile raising, highlighting or Tveni Premium and learn all about usage and price.

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Community Guidelines
Community Guidelines

Tveni is the place to date honestly. It’s a space where everyone can be real about who they are and what they’re looking for.

We want everyone to enjoy their journey on Tveni, and to use our platform safely and responsibly. Millions of people around the world rely on us to maintain a secure and trustworthy space to make connections. We have created these community guidelines to give you an idea of what is acceptable and what is not acceptable behaviour on our platform.

Our policies are developed with the help of our community and the commitment of our staff to maintain a safe space to make connections.

We are committed to reviewing our policies on a continual basis so that they accurately reflect and represent the diversity of our members, and stay up to date with the many changes in the world.

Tveni is not a place for:

Minors

Tveni is an adult only platform. This means that you must be 18 or older to join the platform. If we find any evidence that you might be underage, we will block you from the service. If we have done so mistakenly, we reserve the right to ask for identification to verify your age.

We understand that some members would like to include children in their pictures. We ask that children do not appear alone in the images and be completely clothed. This is safer for everyone involved.

In short:

     .   No members under the age of 18.

     .   No photos of children alone in your profile.

Fake Profiles

When you join Tveni, we expect you to represent yourself honestly. That means you must: use the name you go by in everyday life, only use real photos of yourself, not misrepresent yourself or impersonate anyone else, or alter any information about yourself.

This includes:

       .    Lying about your information including your age and location.

       .    Posting or sending photos that are not you.

       .    Posting or sending photoshopped pictures that would suggest you are someone else.

       .    Posting images where your face is obscured.

       .    Posting images with watermarks, logos, overlaying text or heavy editing.

Discrimination

We’re a very diverse community. This means you should always respect other people’s beliefs, interests and identity. Tveni takes a strong stance against hate speech and discrimination.

We consider content to be hate speech (and take more severe actions against a profile) if it promotes or condones racism, bigotry, violence, hate, dehumanisation, or harm against individuals or groups based on:

       .    Race

       .    Ethnicity

       .    Disability

       .    Age

       .    Nationality

       .   Sexual orientation

       .    Gender

       .    Gender identity

       .     Religion

       .     Appearance (including body shaming)

This includes:

       .    Symbols representing hate groups or discriminatory beliefs.

       .    Jokes or memes that can be found to be hurtful or insensitive.

       .    Comments hoping or calling for harm on a person or group of people.

       .    Slurs against a protected community.

       .    Threats against any person or group, including political figures.

       .     Images that depict others as less than human.

       .    Forcing your opinion of an ideal identity onto another person. For instance, we take a strong stance against body shaming, or forcing your opinion of a ‘good body’ onto others.

Harassment, Assault or Abuse

On Tveni, while we want you to express yourself with a potential match, you should not do so in a way that might make them feel uncomfortable or targeted.

This includes:

      .     Stalking both online and in person

      .     Unsolicited Lewd Imagery

      .    Unwanted sexual advances and/or comments

      .    Non-consensual intimate images or videos

      .     Online sexual exploitation

      .     Sex trafficking

      .    Sexual Assault

      .     Child Sexual Exploitation and Abuse

      .    Threats or acts of violence

Scams, Fraud

Do not scam Tveni members, or deceive members in any way for financial benefit.

This includes:

      .    Sharing your financial account information (Venmo, PayPal, WeChat, etc.) for the purposes of receiving money from another member.

      .     Trying to obtain highly personal information such as bank account information or a social security number.

      .    Presenting the opportunity to receive something in return for money or information sent.

      .     Faking romantic intentions, financial and/or personal distress in order to get money.

Spam

We consider spam as the practice of sending unwanted messages frequently for the purpose of commercial advertising, non-commercial reasons or any prohibited purpose.

This includes:

       .    Content aimed to drive traffic or attention from an interaction on Tveni to external websites, accounts, products and/or services.

       .     The creation of multiple accounts to post duplicative content or create fake engagement.

       .    Copy/Pasting messages to other members.

Promotion and Solicitation

Tveni is not a marketplace. Using Tveni for commercial purposes is not allowed. This includes advertising or promoting your event, business, music, or performance. Solicitation is also strictly prohibited, that is the act of asking for, or trying to obtain, something from someone or asking a person to commit an illegal act.

This includes:

         .     Photos advertising services or items for sale.

         .      Solicitation of any services including sexual and/or escort services.

         .     Recruitment for adult entertainment.

         .      Links to financial accounts.

         .      Links to petitions.

         .     Links to commercial websites and/or sharing details about any subscription based service.

         .    Links to your social media accounts.

         .    Solicitation of financial support or gifts.

         .    Political campaigning.

Multiple Accounts

In order to keep Tveni as enjoyable as possible, we do not allow any members to have multiple accounts.

This includes:

         .     Having more than one account active at the same time.

         .    Constantly creating and deleting your account.

Shared Accounts

Do not set up an account as a group, with partners or friends. Tveni is a place for members to be their authentic, individual selves.

How We Moderate

We use a combination of automated systems and a team of moderators to monitor and review accounts and messages for content that indicates breaches of these guidelines and our Terms and Conditions. If you don’t respect these guidelines or our Honesty Pledge, a moderator may restrict your access to Tveni or permanently remove your Tveni account (whether your actions happen online or offline).

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Credits
What are Tveni credits?

Tveni credits help you get attention, simple as that. With credits you can Rise Up in search results, use our ‘Spotlight’ service, get more displays in Encounters and more. You can also enable Auto Top-up to make sure you never run out of credits.

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How many credits can I buy?

You can buy 100, 550, 1250 or 2750 credits at a time.

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What does ‘Get featured’ mean?

Highlighting your profile will immediately show your photo to everyone around you, which will attract the attention of others as soon as possible. Simply click on Highlight in the upper right corner of the page and follow the further instructions.

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How can I appear more often in Encounters?

The more your photo is shown in Encounters, the more you’ll get seen by people who want to meet you. Go to your Popularity page, select Extra shows , choose a payment method and follow the instructions.

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How can I increase my daily contact limit?

Understandably, you will sometimes want to contact more new Tvain users a day, so there are a couple of options to help you increase this daily quota.

To increase the daily quota of new contacts, you need to confirm your membership and get the status of “Verified User” on your profile page.

If you want to expand it even more and chat with even more new contacts, you need to buy Tveni premium. These will let you chat with additional people.

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What is a gift and how can I send one?

You can send gifts to others when you want to show them how much you like them. If you want to send a gift to someone, visit their profile and click on Attract attention with a gift! or send gifts via chat by clicking on the gift icon.

Choose one of the available gifts and brighten someone’s day! If you check the appropriate option, your gift will be private, which means that only the person for whom it is intended will be able to see it.

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What are stickers?

You can add funny stickers to your messages in Chat by clicking on the smiley icon  on the bottom of the conversation box. You can choose between a number of sticker packs and once you purchase one it becomes available to you for an unlimited period of time.

Most of the sticker packs cost 250 credits; however, there are some stickers that require active Tveni Premium instead.

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What is a Bundle pack?

When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!

Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if you’re not interested.

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How can I buy credits on the Tveni Mobile website?

Go to your profile page, select the “Zoom In” option from the menu and then just follow the on-screen instructions.

On the Tweni Credit mobile site, you can use to highlight your photo, add more votes in Meetings, or increase your daily quota of new contacts.

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I’m having trouble buying Tveni credits. What do I do?

Please contact our Customer Care Team if you have any trouble buying credits. They’ll be happy to help.

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Encounters
What is Encounters?

Encounters  is at the core of the Tveni experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria  , flick through your choices and see who you like.

You can increase how often you appear in Encounters when other Badoo users are looking at it. Just get some Extra shows and watch your popularity rise.

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How can I find out who likes me?

The Liked you folder  shows you all the people who voted ‘Yes’ when they saw you in Encounters. You can access your Liked you folder by activating Tveni Premium.

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Where can I find my matches?

Your matches are the people who voted ‘Yes’ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that you’re able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them  .

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Guide to Online Safety
Safety and Security Tips

Safety and Security Tips

As with any location-based service, it’s important that you use common sense when interacting with people online.

     .   You should not share or disclose your password with any third party – even if they are your friend. If you lose your password or give it out, your personal data may be compromised. If your profile was hacked, please report it to our team via our feedback page.

     .    Never give out your personal or financial information. This includes not disclosing email and physical addresses, instant messenger details, URLs, card details or even your full name on your profile.

     .    Be especially aware of people claiming to be a representative of our company or other companies and who are asking you to pay or delivery of a prize or service that is not offered directly on the Tveni website. Please also be extremely cautious about people claiming to be in trouble and needing financial assistance – these are almost always hoaxes.

     .    Don’t use a controversial or provocative username – this could attract the wrong kind of attention. We recommend using your first name only.

     .    If you come across any inappropriate behaviour, click on the report abuse link and this immediately alerts our team. There is also a block member function if you ever feel uncomfortable with other members or exchanges. Don’t put up with abuse or harassment – block the user or report them to our support team. We aim to deal with these matters as quickly as possible and a detailed management system is in place to monitor and quality control this aspect.

More safety tips can be found at Get Safe Online.

 

 

Tips for meeting up offline

     .    When chatting with people ask for recent photos – preferably ones that have been taken in the last four weeks.

     .    Never feel pressurised into meeting up; only do so when you are sure you are ready.

     .    Always try and talk to the other person on the phone first.

     .    Tell friends where you are planning to go and arrange a check-up phone call or text. Make sure you bring a fully charged mobile with credit, and let your friends know how the meeting is going and also when you get home safely.

     .     Arrange your own transportation to and from the meeting place – don’t agree to meet at their place or your own home. In fact, it’s best not to give out your address at all until you have really got to know the person.

     .     It can be useful to come prepared with an excuse to leave if you feel the meeting is not going well, that way you get out with a minimum of fuss.

     .     When meeting up for the first time, make sure it’s during daylight hours, in a public place and while sober! And make sure you don’t drink too much after you have met up, and keep your drink and belongings within sight at all times.

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Live & Video Call
How do I start a video call ?

You can start a video call by clicking the video call on the user’s profile.

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How can I stream for other users?

Just tap “GO LIVE” to start broadcasting. , enter a transfer name (optional) and click start.

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Messages
Will deleting my message delete my match as well?

As soon as you delete a message thread with a user, you also delete the match with the user. You will only be able to contact this user again if they message you after you delete the thread from your side.

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Why does no one answer my messages?

If you are not sure why people aren’t getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.

Try to be more creative and use something that will catch a user’s attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.

Additionally, don’t forget to add pictures of yourself of the best possible quality.

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How does video chat work?

If you want to video chat with another user simply open the conversation and click on the video icon on the top right corner. Bear in mind that you need to have had a conversation with the user to be able to video chat with them.

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People Nearby and Search
People Nearby and Search

The Tveni section “People nearby” shows people around you and other cities, while the search allows you to find people according to your interests.

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Photos and videos
How can I add pictures to my profile?

To add a photo to your profile simply go to your profile and click on Add Photos. Please note that the file format has to be either JPG or PNG and the file size limit is 128 MB.

You can now add videos as well! Just import one of your Instagram videos by clicking on Add Videos on your profile page.

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How can I delete a picture?

If you want to delete a photo, hover your mouse over it and click on the icon and select Delete Photo from the drop-down menu.

You can also view the photo in full size, then click on the icon below the image and select Delete Photo.

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How can I change my profile picture?

Open your profile, open photos, select your favorite image and an icon will appear in the lower right corner that you can click to make that image your new profile photo.

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How can I rotate my pictures?

If you want to rotate your photo simply hover your mouse pointer over it and select the rotate icon.

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How can I control access to my photos?

If you want to control who will see certain photos, please transfer these photos to Private. You can transfer a photo to Private Photos by uploading it, and before you publish it, simply hover your mouse over it and select the lock icon.

If you have already uploaded a photo and want to transfer it to Private, hover your mouse over it, click on the icon and select the Transfer to Private option.

You can allow other users to access the private album if they ask for permission in the Messages section.

You can revoke this license at any time!

Just go to your profile page, click on access to private photos in the lower right corner of the menu.

Click on this section, select who you want to deny access to and click Remove.

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How big can photos be and what types of files do you accept?

We accept JPG, PNG, AVI and MPEG files and the file size limit is 128MB for photos and their dimension must be at least 200 x 200 pixels.

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Can I remove the watermark from my photo?

Unfortunately it is not possible to remove the watermark from your photo.

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How can I send a photo via chat?

If you would like to send a photo to another user, simply click the camera icon  in Chat. Select either a photo which you sent already in the past or go to ‘Add photos’ and choose a new picture.

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Why has my photo been moderated?

If your photo has been moderated it will most likely be due to one of the following reasons:

  1. You uploaded an erotic photo.
  2. You have uploaded a photo showing people under the age of 18.
  3. Your face is not visible enough for our preview window and thumbnail images. This will be due to the photo being too small, the image quality not being high enough or your face being difficult to see due to too many filters.
  4. Your photo contains a watermark.
  5. Your photo contains text.
  6. You have uploaded a photo of famous people.

You can read more at our community guidelines.

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What photos aren’t allowed?

All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. Erotic photos may be added to the Private Photos album, but we do not allow the posting of pornographic or any other inappropriate content, content that incites violence and hatred, or photos / videos featuring only minors. You shouldn’t post photos or videos that you don’t own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.

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Popular questions
How does Tveni work?

Tveni is designed to be as intuitive as possible, but don’t worry, we know that you might need a little help when learning your way round!

When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.

As soon as you have created your profile you can check out Encounters, which is at the very heart of Tveni. Simply vote Yes and No for other members and should both of you like each other you will have a match  and you can start chatting  ! Make sure that you have the correct settings for your ‘I’m here to’.

People Nearby  is the section where you can browse users in your city or region.

Tveni is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Tveni Premium.

Enjoy using Tveni!

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How can I change my location?

In your profile, just click on  next to your current location and either enter a new one or select one from the dropdown menu.

If you cannot see the  when trying to change your location it is because of one of these reasons:

.  You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.

 You don’t use the app and your browser’s location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.

Contact our Customer Care Team if you have issues with your location when using the mobile app.

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How can I change my password?

Please open your profile, go to settings go down to the bottom, enter a valid password then enter your current password and click “Save” to confirm the change.

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How can I sign out?

Simply at the top of the page on the right side of the screen.

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Troubleshooting guidelines

If you’re experiencing any problems on Tveni, it’s possible that this is being caused by a temporary issue on the site.

Please try the following steps in attempt to resolve the problem:

1. Check that you’re using the latest version of the browser and update it if necessary

2. Clear cookies and cache on your browser

3. Quit and re-open the browser

4. Sign out and sign back into your account

If none of the above measures helped, please also try:

  .  Check the same page in a different browser in order to check if issue is down to a particular browser, and let us know if issue occurs in both browsers.

  .  Disable any temporary plug-ins, add-ons or extensions in your browser and quit and re-open the browser afterwards.

  .  Add https://tveni.com/ into your antivirus program or browser’s list of safe websites and ensure your antivirus hasn’t identified any issues with your operating system.

If you aren’t sure how to do any of the above, please check specific instructions in the Help section of your browser.

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How can I contact customer support?

If you have a question that you cannot find the answer to or if you want to contact customer support for any other reason, write to us via the feedback form.

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How can I change the message “I’m looking for”?

If you want to change your message “I’m looking for”, just open your profile and click on the pen icon next to that section.

Choose whether you want to make new friends, chat or find love and save the change by clicking Save.

Also here you can specify the gender and age of the people you want to meet, or click the section in the menu in the upper left corner Meet new people.

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Profile
Who can see my profile?

It’s entirely up to you. You can choose to show your profile to absolutely everyone or just Twain users.

You can change this option whenever you want in your profile settings.

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How can I see who visited my profile?

Tveni has a Visitors page that lets you see who visited you and when, and links straight to their profile.

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How can I add my interests?

Your interests are all the little things you like – favorite bands, movies, holiday destinations, sports and many other things. You can also check out other people’s interests on their profiles, and see if they’re into the same things as you. To add interests, just visit your profile and either select interests from the available categories.

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How can I change my location?

In your profile, just click on  next to your current location and either enter a new one or select one from the dropdown menu.

If you cannot see the  when trying to change your location it is because of one of these reasons:

 You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.

 You don’t use the app and your browser’s location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.

Contact our Customer Care Team if you have issues with your location when using the mobile app.

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How can I change my date of birth?

Please go to the account settings by clicking on the pen icon next to “Your Name”, enter the correct date of birth and finally click on the “Save” button to confirm the changes. Note that you can only change your date of birth once.

If you have problems changing your date of birth, please contact us via this link and send us your correct date of birth.

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How can I change my gender?

Please go to your profile and click on the pen icon next to the “Your Name” section, enter the correct gender and finally click the “Save” button to confirm the changes. (We have currently disabled this option).

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How can I change my name?

Please go to your profile and click on the pen icon next to the “Your Name” section. Enter a new name and click “Save” to confirm the changes. (We have currently disabled this option).

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How can I change ‘I’m here to’?

If you want to change your message “I’m looking for”, just open your profile and click on the pen icon next to that section.

Choose whether you want to make new friends, chat or find love and save the change by clicking Save.

Also here you can specify the gender and age of the people you want to meet, or click the section in the menu in the upper left corner Meet new people.

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How can I edit my profile?

Simply go to your profile and click on the pencil icon  next to whichever section of your profile you wish to change. Once you’ve made your changes click ‘Save’.

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How is my popularity calculated?

Your popularity shows you how much your profile rocks! Your average popularity is calculated daily based on your new visitors, new matches and the amount of people who like your profile. If you want to give your profile a boost, use our premium features like Rise Up, Get Featured, Extra Shows or get Tveni Premium!

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How can I increase my popularity?

If your popularity is low  there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results  , show up more in Encounters  or tell everyone you are online and ready to chat .

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How can I delete my profile visitors?

Unfortunately you cannot delete your profile visitors at the moment. You can however remove the new notification by looking through the list of people who visited your profile.

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How can I hide my account?

If you do not want to use your account for a while, you have the option to hide it.

When your account is hidden, it does not appear in Nearby People and Encounters.

To hide your account, go to Settings and select Browse profiles anonymously then select Save.

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What is a profile rating?

When users vote (‘yes’ or ‘no’) for your photo in the Meetings game, we add up the votes assigned to you and calculate your profile’s ‘rating’.

If you want to raise your rating, rely on our ‘photo tips’ and replace photos that don’t prove to be the most successful.

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What does the green check mark next to the username mean?

A green check mark indicates users who have verified their profile using at least two options.

If the user has a white check mark on the profile next to his name on a blue background, it means that the profile is confirmed by a photo and another option.

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Profile Verification
How do I get Verified status?

Getting Verified status helps to prove to other users that you’re a real person, making it easier to make friends.

To get Verified, all you need to do is go to the Verifications area on your profile page and then you will be able to verify your profile with a photo of yourself.

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Why do I need to confirm some of my information when I try to log in?

The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.

     .   If we call you then you’ll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number we’re calling you from.

     .   If we ask you to confirm your email address or phone number please do so. You don’t need to have access to your email address or phone number as you only need to enter it.

     .   If we’re asking for your password but you do not remember it, just click on the ‘Forgot Password’ button and follow the instructions sent to your email.

If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.

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Why am I getting the message ‘Invalid phone number’ when trying to verify my phone?

First please make sure that you are entering the correct phone number and country code. If you are still unable to verify your phone number, please contact our Customer Care Team and we will look into it for you.

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Why am I being asked to add a social network account when I try to log in?

No need to worry! If you need to add a social network account to your profile again we just want to ensure that you’re the real owner of the profile. You only need to re-verify with a method you’ve already linked to your profile in the past. If you experience issues with this just contact our Customer Care Team and we will help you.

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Safety on Tveni
How can I unblock someone?

If you want to unblock a user by going to the menu in the lower left corner of your profile page., Click on “Blocked users”, select who you want to unblock and click Unblock.

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How can I block a user?

If you want to block a user, go to this user’s profile, click on the “More options” icon, select the “Block or log in” option.

Please note that a blocked user will not be able to send you messages, but will still be able to see your profile.

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How can I keep safe?

Please see Tveni Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Tveni will never ask you for this information via the ‘Messages’ section.

If you have further questions about safety on the site please contact our Customer Care Team.

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How can I report an inappropriate picture?

We moderate all photos you upload to Tveni, but very rarely there can be omissions and inappropriate photos can be found on the site.

If you notice an inappropriate or fake photo in Encounters, please let us know by clicking on the exclamation mark icon at the bottom of each photo and selecting the reason for reporting the photo.

If you see an inappropriate photo outside of Encounters, please report it by clicking on the top right corner of the user’s profile page. Select the ‘Block or report’ option and finally the appropriate reason.

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Where can I report abusive behaviour?

If anyone’s behavior towards you is indecent or offensive, please let us know by clicking on the icon next to the profile picture on the right in the corner of such user’s profile page. Select the “Block or report” option and then the reason for signing in.

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How can I report a fake profile?

If someone created a profile with your details, please send us a link to fake profile via Feedback form.

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Settings and Privacy
How can I hide my account?

If you don’t want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or the Encounters. Users you chatted with in the past can still message you but you will not able to read the message unless you unhide your profile.

To hide your account simply go to your settings  , select ‘Delete account’ at the bottom of the page and select the option ‘Hide your account’. As soon as you confirm this you will be logged out automatically. To read your messages, get seen in People nearby and Encounters again, simply log back in and unhide your profile.

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How do I sign in to Tveni?

To sign-in on the desktop site, choose Sign in at the top of the homepage. Enter your email address and password and click ‘Sign me in!’

If you’ve not created an account yet, you’ll be able to do so by clicking ‘Sign up here’ which you’ll find at the top of the sign-in page.

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I didn’t get a confirmation email after I registered. What do I do?

If you registered by email and did not receive a confirmation email, you will be asked to complete the registration. Make sure you’ve entered the correct email address and correct it if it’s incorrect. If that doesn’t work, check your email account’s spam folder in case our confirmation email got there in error. If you find an email in your spam folder, don’t forget to mark it as “Not Spam.”

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How can I change my browser’s location settings?

Changing your browser’s location settings will allow us to see your approximate location, so that we can help you find people in your area. Don’t worry, we won’t tell anyone exactly where you are, only how close, and we won’t share this information with anyone else.

How you change your settings depends on your browser:

Internet Explorer
1. Open the Tools menu
2. Click Internet options
3. Click Privacy
4. Uncheck ‘Never allow websites to track your physical location’.

Google Chrome
1. Go to Settings
2. Click Show advanced settings
3. Under Privacy, click Content settings
4. In Location choose ‘Ask me when a site tries to track my physical location’

Firefox
1. In the address bar, type about:config
2. On the next page, type geo.enabled in the search box
3. Double click on the ‘geo.enabled’ preference
4. It should now say ‘enabled’

Safari
1. Go to the Safari menu
2. Click Preferences
3. Click Privacy
4. Choose ‘Prompt for each website one time only’

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How can I delete my profile?

If you really want to delete your Tveni profile, just log in to your account and click on the settings in the upper right corner of your profile page. Scroll to the bottom of the page where it says “Delete Account” and follow the instructions given. If you’re having trouble logging in to your account, you can restore your password on this page. If you can’t find the email in your inbox, check your spam folder. If you have problems trying to delete your profile, please contact our customer support team and we will assist you.

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What is the Invisible mode?

Invisible mode is a premium feature that lets you browse Tveni without anyone knowing who you are. You can enable this feature by going to your settings, scrolling down to the ‘Invisible mode’ section and by activating Tveni Premium. As soon as it is enabled a grey silhouette with a hat will appear on your thumbnail photo.

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How can I sign in using Google, VK, Twiter or Linkedln?

On the Sign In page, click on Google, Facebook or Twitter and enter your login information. In this section you will find other services available in your country.

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Tveni Mobile
I’m having trouble installing the latest version of Tveni for Android app

If you’re having trouble installing the latest version of Tveni for Android, try these troubleshooting tips:

1. Check to see how much space is available on your phone or tablet:

       .   Open your Android’s settings.

       .   Open your storage settings.

If you have less than 100MB available, you can uninstall apps to clear up space, then retry the download. Alternatively, you may be able to move your Tveni app to your Android’s SD card.

2. Cancel and restart the download.

3. Log out of Tveni, then retry the download.

4. Review Google’s tips for troubleshooting download issues.

5. Uninstall your Tveni app, restart your phone and then re-install the Tveni app from the Google Play Store.

Still need help? Please tell us more about the issue

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How can I buy Tveni Premium on the Android app?

Go to your profile page, select Tveni Premium and then follow the instructions on screen.

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How can I buy credits on the Android app?

Go to your profile page, select Credits and then follow the instructions on screen.

You can use Tveni credits to use our ‘Spotlight’ service, get extra shows in Encounters, rate more photos in Encounters or increase your daily contact limit.

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How do I uninstall Tveni from my phone or tablet?

Android

To uninstall the Badoo app from your Android:

1. Go to your Android’s settings and open your application manager
2. Tap Tveni
3. Tap Uninstall

To reinstall the Tveni app for Android, download it again from the Google Play Store.

iPhone and iPad

To uninstall the Tveni app from your iPhone or iPad:

1. Press and hold the app icon
2. Tap the x that appears
3. Tap Delete to confirm

To reinstall the Tveni app for your iPhone or iPad, download it from the iTunes App Store.

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Tveni Premium
What features do I have access to when using Tveni Premium?

Tveni Premium includes a number of special features that ordinary users do not have and that give you the advantage of meeting new people:

See who you like: who said “Yes” to you in Meetings

Become invisible: view Tveni profiles completely anonymously

Chat with popular users: provide direct access to the most popular people on Tveni

Be the first to contact new users: chat with people as soon as they register on Twain

Give priority to your message: send messages so that all your contacts read them first

Chat with your friends and meet new people in a real 3D environment

Want to have long phone conversations? Use audio chat features

Chat with your friends using the webcam

In addition to all these fantastic features, you will also be able to use Tveni without ads!

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How does a Tveni Premium subscription work?

The Tveni Premium feature is subscription-based. You can buy Tveni Premium for various periods of time using a range of popular payment methods. Your Tveni Premium subscription renews automatically and payment methods vary by country.

You can manage your subscription at any time on your Payment settings page.

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How can I buy Tveni Premium with a credit card or Paypal?

Click “Activate” on your Profile page and follow the instructions. You can pay by credit card or Paypal and you’ll receive an email confirmation once you’ve paid. Please note that the subscription renews automatically.

To pay by credit card, choose which subscription you want to buy and follow the instructions. Click “Activate” and wait for the message confirming your payment. You’ll also get an email confirmation once you’ve paid.

To pay with PayPal, choose which subscription you want to buy and click “Activate”. You’ll then be redirected to the PayPal login page and payment summary to complete their payment process.

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How can I buy Tveni Premium through SMS?

Click “Activate” on your profile page, choose SMS as a payment method and follow the instructions. We’ll send you an SMS and you’ll need to confirm that you want to activate a subscription.

Once you confirm, you’ll get an SMS each time your subscription renews. You can cancel your Tveni Premium at any time by following the instructions in the SMS confirming that you subscribed or that your subscription is renewing. Please feel free to contact our Customer Care Team if you need any help with your subscription.

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How can I buy Tveni Premium on the Tveni Mobile website?

Go to your profile page and select Tveni Premium, then follow the instructions on screen.

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I’m having trouble buying Tveni Premium. What do I do?

Please contact our Customer Care Team if you have any trouble buying Tveni Premium. They’ll be happy to help.

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What is Tveni Premium?

Tveni Premium helps you meet people faster and easier. By subscribing to Tveni Premium you will have the opportunity to use all the advanced features including invisibility, cancellation of the last vote in Meetings and many others.

To download Tveni Premium, click on the ‘Activate’ button on your Tveni profile and follow the instructions. You can set up your subscription in the ‘Payment settings’ section.

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How can I undo my last vote?

After voting No for someone in Meetings, simply click on the photo of that user in the right corner (it will be marked with an icon).

Note that you cannot use the Undo service twice in a row and you also cannot use it for your Yes votes.

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