What can we help you with?
Hi! Welcome to our Help Centre.
Please type in a topic or the name of the feature that you have a question about.
Hi! Welcome to our Help Centre.
Please type in a topic or the name of the feature that you have a question about.
The biggest change weâve made is how we approach everything we do behind the scenes.
Announcing the rebrand was just the beginning for us â we hope you already like the new logo and colours and ads weâve launched, and soon weâll be adding lots more!
Weâll be taking our rebrand in several stages. First step, updating the way we look. Second step, adding new features. Third step⊠who knows?!
Tveni is a fantastic place to meet fun new people from around and around the world.
On it you will find a multitude of users who want to chat, share their experiences and interests and maybe even arrange a meeting with you.
Chat, make new friends, share photos, arrange a romantic meeting together â in this way we usually revive and make the static world of social networks dynamic.
You can also tell others about yourself and your interests and play interesting games that will introduce you to new people.
You never know when you might meet on Tveni.
Tveni is designed to be as intuitive as possible, but donât worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters, which is at the very heart of Tveni. Simply vote Yes and No for other members and should both of you like each other you will have a match  and you can start chatting  ! Make sure that you have the correct settings for your âIâm here toâ.
People Nearby  is the section where you can browse users in your city or region.
Tveni is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Tveni Premium.
Enjoy using Tveni!
Only a few. First of all, play nice. We want you to feel comfortable and express yourself, but if other users complain that youâre rude, pushy or threatening, weâll take it very seriously.
Also, any content you upload to your Tveni profile must comply with our terms and conditions and not break copyright rules. If you upload pornographic, violent or otherwise offensive material, weâll delete it and we may ban you from Tveni.
Find out more in our Guidelines, Terms and Conditions, and Privacy Policy.
Tveni is completely free to join! This lets you create a profile, upload photos and videos of you, look for new people in your area and chat with new people every day.
Serious about dating honestly? Tveni Premium is for you. Youâll access plenty of new and exciting features that help you get the most out of our app.
Just tap on the features that interest you, such as profile raising, highlighting or Tveni Premium and learn all about usage and price.
Tveni is the place to date honestly. Itâs a space where everyone can be real about who they are and what theyâre looking for.
We want everyone to enjoy their journey on Tveni, and to use our platform safely and responsibly. Millions of people around the world rely on us to maintain a secure and trustworthy space to make connections. We have created these community guidelines to give you an idea of what is acceptable and what is not acceptable behaviour on our platform.
Our policies are developed with the help of our community and the commitment of our staff to maintain a safe space to make connections.
We are committed to reviewing our policies on a continual basis so that they accurately reflect and represent the diversity of our members, and stay up to date with the many changes in the world.
Tveni is an adult only platform. This means that you must be 18 or older to join the platform. If we find any evidence that you might be underage, we will block you from the service. If we have done so mistakenly, we reserve the right to ask for identification to verify your age.
We understand that some members would like to include children in their pictures. We ask that children do not appear alone in the images and be completely clothed. This is safer for everyone involved.
In short:
   .   No members under the age of 18.
   .   No photos of children alone in your profile.
When you join Tveni, we expect you to represent yourself honestly. That means you must: use the name you go by in everyday life, only use real photos of yourself, not misrepresent yourself or impersonate anyone else, or alter any information about yourself.
This includes:
    .   Lying about your information including your age and location.
    .   Posting or sending photos that are not you.
    .   Posting or sending photoshopped pictures that would suggest you are someone else.
    .   Posting images where your face is obscured.
    .   Posting images with watermarks, logos, overlaying text or heavy editing.
Weâre a very diverse community. This means you should always respect other peopleâs beliefs, interests and identity. Tveni takes a strong stance against hate speech and discrimination.
We consider content to be hate speech (and take more severe actions against a profile) if it promotes or condones racism, bigotry, violence, hate, dehumanisation, or harm against individuals or groups based on:
    .   Race
    .   Ethnicity
    .   Disability
    .   Age
    .   Nationality
    .   Sexual orientation
    .   Gender
    .   Gender identity
    .    Religion
    .    Appearance (including body shaming)
This includes:
    .  Symbols representing hate groups or discriminatory beliefs.
    .  Jokes or memes that can be found to be hurtful or insensitive.
    .   Comments hoping or calling for harm on a person or group of people.
    .  Slurs against a protected community.
    .   Threats against any person or group, including political figures.
    .   Images that depict others as less than human.
    .  Forcing your opinion of an ideal identity onto another person. For instance, we take a strong stance against body shaming, or forcing your opinion of a âgood bodyâ onto others.
On Tveni, while we want you to express yourself with a potential match, you should not do so in a way that might make them feel uncomfortable or targeted.
This includes:
   .    Stalking both online and in person
   .    Unsolicited Lewd Imagery
   .   Unwanted sexual advances and/or comments
   .   Non-consensual intimate images or videos
   .    Online sexual exploitation
   .    Sex trafficking
   .   Sexual Assault
   .    Child Sexual Exploitation and Abuse
   .   Threats or acts of violence
Do not scam Tveni members, or deceive members in any way for financial benefit.
This includes:
   .   Sharing your financial account information (Venmo, PayPal, WeChat, etc.) for the purposes of receiving money from another member.
   .   Trying to obtain highly personal information such as bank account information or a social security number.
   .   Presenting the opportunity to receive something in return for money or information sent.
   .    Faking romantic intentions, financial and/or personal distress in order to get money.
We consider spam as the practice of sending unwanted messages frequently for the purpose of commercial advertising, non-commercial reasons or any prohibited purpose.
This includes:
    .   Content aimed to drive traffic or attention from an interaction on Tveni to external websites, accounts, products and/or services.
    .    The creation of multiple accounts to post duplicative content or create fake engagement.
    .   Copy/Pasting messages to other members.
Tveni is not a marketplace. Using Tveni for commercial purposes is not allowed. This includes advertising or promoting your event, business, music, or performance. Solicitation is also strictly prohibited, that is the act of asking for, or trying to obtain, something from someone or asking a person to commit an illegal act.
This includes:
     .   Photos advertising services or items for sale.
     .    Solicitation of any services including sexual and/or escort services.
     .   Recruitment for adult entertainment.
     .     Links to financial accounts.
     .    Links to petitions.
     .    Links to commercial websites and/or sharing details about any subscription based service.
     .   Links to your social media accounts.
     .   Solicitation of financial support or gifts.
     .   Political campaigning.
In order to keep Tveni as enjoyable as possible, we do not allow any members to have multiple accounts.
This includes:
     .    Having more than one account active at the same time.
     .   Constantly creating and deleting your account.
Do not set up an account as a group, with partners or friends. Tveni is a place for members to be their authentic, individual selves.
We use a combination of automated systems and a team of moderators to monitor and review accounts and messages for content that indicates breaches of these guidelines and our Terms and Conditions. If you donât respect these guidelines or our Honesty Pledge, a moderator may restrict your access to Tveni or permanently remove your Tveni account (whether your actions happen online or offline).
Understandably, you will sometimes want to contact more new Tvain users a day, so there are a couple of options to help you increase this daily quota.
To increase the daily quota of new contacts, you need to confirm your membership and get the status of âVerified Userâ on your profile page.
If you want to expand it even more and chat with even more new contacts, you need to buy Tveni premium. These will let you chat with additional people.
You can send gifts to others when you want to show them how much you like them. If you want to send a gift to someone, visit their profile and click on Attract attention with a gift! or send gifts via chat by clicking on the gift icon.
Choose one of the available gifts and brighten someoneâs day! If you check the appropriate option, your gift will be private, which means that only the person for whom it is intended will be able to see it.
You can add funny stickers to your messages in Chat by clicking on the smiley icon  on the bottom of the conversation box. You can choose between a number of sticker packs and once you purchase one it becomes available to you for an unlimited period of time.
Most of the sticker packs cost 250 credits; however, there are some stickers that require active Tveni Premium instead.
When you use one of our premium services for credits (Rise up, Spotlight or Extra shows), you might be offered two more for the price of one!
Deciding to purchase three services at once for a discounted price is totally up to you; you can reject the offer when it is presented on the payment page if youâre not interested.
Please contact our Customer Care Team if you have any trouble buying credits. Theyâll be happy to help.
Encounters  is at the core of the Tveni experience. We show you photos of users who match your interests, and you decide if you want to meet them. Just set your search criteria  , flick through your choices and see who you like.
You can increase how often you appear in Encounters when other Badoo users are looking at it. Just get some Extra shows and watch your popularity rise.
The Liked you folder  shows you all the people who voted âYesâ when they saw you in Encounters. You can access your Liked you folder by activating Tveni Premium.
Your matches are the people who voted âYesâ for you and who you liked too in Encounters. You can access their profiles directly from Messages to start chatting and make friends. So that youâre able to differentiate between matches and messages from users you have not matched with yet, matches will have a heart icon on them  .
As with any location-based service, itâs important that you use common sense when interacting with people online.
   .   You should not share or disclose your password with any third party â even if they are your friend. If you lose your password or give it out, your personal data may be compromised. If your profile was hacked, please report it to our team via our feedback page.
   .   Never give out your personal or financial information. This includes not disclosing email and physical addresses, instant messenger details, URLs, card details or even your full name on your profile.
   .   Be especially aware of people claiming to be a representative of our company or other companies and who are asking you to pay or delivery of a prize or service that is not offered directly on the Tveni website. Please also be extremely cautious about people claiming to be in trouble and needing financial assistance â these are almost always hoaxes.
   .   Donât use a controversial or provocative username â this could attract the wrong kind of attention. We recommend using your first name only.
   .   If you come across any inappropriate behaviour, click on the report abuse link and this immediately alerts our team. There is also a block member function if you ever feel uncomfortable with other members or exchanges. Donât put up with abuse or harassment â block the user or report them to our support team. We aim to deal with these matters as quickly as possible and a detailed management system is in place to monitor and quality control this aspect.
More safety tips can be found at Get Safe Online.
   .   When chatting with people ask for recent photos â preferably ones that have been taken in the last four weeks.
   .   Never feel pressurised into meeting up; only do so when you are sure you are ready.
   .   Always try and talk to the other person on the phone first.
   .   Tell friends where you are planning to go and arrange a check-up phone call or text. Make sure you bring a fully charged mobile with credit, and let your friends know how the meeting is going and also when you get home safely.
   .    Arrange your own transportation to and from the meeting place â donât agree to meet at their place or your own home. In fact, itâs best not to give out your address at all until you have really got to know the person.
   .    It can be useful to come prepared with an excuse to leave if you feel the meeting is not going well, that way you get out with a minimum of fuss.
   .    When meeting up for the first time, make sure itâs during daylight hours, in a public place and while sober! And make sure you donât drink too much after you have met up, and keep your drink and belongings within sight at all times.
If you are not sure why people arenât getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach.
Try to be more creative and use something that will catch a userâs attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what their interests are and send an appropriate message.
Additionally, donât forget to add pictures of yourself of the best possible quality.
To add a photo to your profile simply go to your profile and click on Add Photos. Please note that the file format has to be either JPG or PNG and the file size limit is 128 MB.
You can now add videos as well! Just import one of your Instagram videos by clicking on Add Videos on your profile page.
If you want to control who will see certain photos, please transfer these photos to Private. You can transfer a photo to Private Photos by uploading it, and before you publish it, simply hover your mouse over it and select the lock icon.
If you have already uploaded a photo and want to transfer it to Private, hover your mouse over it, click on the icon and select the Transfer to Private option.
You can allow other users to access the private album if they ask for permission in the Messages section.
You can revoke this license at any time!
Just go to your profile page, click on access to private photos in the lower right corner of the menu.
Click on this section, select who you want to deny access to and click Remove.
If your photo has been moderated it will most likely be due to one of the following reasons:
You can read more at our community guidelines.
All of your photos and videos must comply with our Terms and Conditions and Guidelines or they might get removed. Erotic photos may be added to the Private Photos album, but we do not allow the posting of pornographic or any other inappropriate content, content that incites violence and hatred, or photos / videos featuring only minors. You shouldnât post photos or videos that you donât own, which break copyright. If you violate our Guidelines or Terms and Conditions, we may be forced to to delete your account.
Tveni is designed to be as intuitive as possible, but donât worry, we know that you might need a little help when learning your way round!
When you sign up for the first time please make sure that you add a good photo of yourself and write a little bit about you to show other users who you are.
As soon as you have created your profile you can check out Encounters, which is at the very heart of Tveni. Simply vote Yes and No for other members and should both of you like each other you will have a match  and you can start chatting  ! Make sure that you have the correct settings for your âIâm here toâ.
People Nearby  is the section where you can browse users in your city or region.
Tveni is free to use but if you want to stand out from the crowd go and check out our premium services such as credits and Tveni Premium.
Enjoy using Tveni!
In your profile, just click on  next to your current location and either enter a new one or select one from the dropdown menu.
If you cannot see the  when trying to change your location it is because of one of these reasons:
. You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.
.  You donât use the app and your browserâs location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.
Contact our Customer Care Team if you have issues with your location when using the mobile app.
If youâre experiencing any problems on Tveni, itâs possible that this is being caused by a temporary issue on the site.
Please try the following steps in attempt to resolve the problem:
1. Check that youâre using the latest version of the browser and update it if necessary
2. Clear cookies and cache on your browser
3. Quit and re-open the browser
4. Sign out and sign back into your account
If none of the above measures helped, please also try:
 .  Check the same page in a different browser in order to check if issue is down to a particular browser, and let us know if issue occurs in both browsers.
 .  Disable any temporary plug-ins, add-ons or extensions in your browser and quit and re-open the browser afterwards.
 .  Add https://tveni.com/ into your antivirus program or browserâs list of safe websites and ensure your antivirus hasnât identified any issues with your operating system.
If you arenât sure how to do any of the above, please check specific instructions in the Help section of your browser.
If you have a question that you cannot find the answer to or if you want to contact customer support for any other reason, write to us via the feedback form.
If you want to change your message âIâm looking forâ, just open your profile and click on the pen icon next to that section.
Choose whether you want to make new friends, chat or find love and save the change by clicking Save.
Also here you can specify the gender and age of the people you want to meet, or click the section in the menu in the upper left corner Meet new people.
Your interests are all the little things you like â favorite bands, movies, holiday destinations, sports and many other things. You can also check out other peopleâs interests on their profiles, and see if theyâre into the same things as you. To add interests, just visit your profile and either select interests from the available categories.
In your profile, just click on  next to your current location and either enter a new one or select one from the dropdown menu.
If you cannot see the  when trying to change your location it is because of one of these reasons:
.  You are using the mobile app and the website at the same time and therefore your location will be automatically detected by the GPS of your mobile device and cannot be changed.
.  You donât use the app and your browserâs location services are not providing us with accurate coordinates. Simply disable location services on your browser and you can then manually set your location on your profile.
Contact our Customer Care Team if you have issues with your location when using the mobile app.
Please go to the account settings by clicking on the pen icon next to âYour Nameâ, enter the correct date of birth and finally click on the âSaveâ button to confirm the changes. Note that you can only change your date of birth once.
If you have problems changing your date of birth, please contact us via this link and send us your correct date of birth.
If you want to change your message âIâm looking forâ, just open your profile and click on the pen icon next to that section.
Choose whether you want to make new friends, chat or find love and save the change by clicking Save.
Also here you can specify the gender and age of the people you want to meet, or click the section in the menu in the upper left corner Meet new people.
Your popularity shows you how much your profile rocks! Your average popularity is calculated daily based on your new visitors, new matches and the amount of people who like your profile. If you want to give your profile a boost, use our premium features like Rise Up, Get Featured, Extra Shows or get Tveni Premium!
If your popularity is low  there are loads of easy ways to boost it! Just go to your Popularity page and select one of our features for credits. You can use Get featured , Rise up to first place in search results  , show up more in Encounters  or tell everyone you are online and ready to chat .
When users vote (âyesâ or ânoâ) for your photo in the Meetings game, we add up the votes assigned to you and calculate your profileâs âratingâ.
If you want to raise your rating, rely on our âphoto tipsâ and replace photos that donât prove to be the most successful.
Getting Verified status helps to prove to other users that youâre a real person, making it easier to make friends.
To get Verified, all you need to do is go to the Verifications area on your profile page and then you will be able to verify your profile with a photo of yourself.
The security of our users is very important to us and therefore we might ask you to confirm some of your details. No need to worry as we will only ask you to confirm details that you added in the past.
   .   If we call you then youâll be prompted to enter a number into a field on your screen; simply enter the last four digits of the number weâre calling you from.
   .   If we ask you to confirm your email address or phone number please do so. You donât need to have access to your email address or phone number as you only need to enter it.
   .   If weâre asking for your password but you do not remember it, just click on the âForgot Passwordâ button and follow the instructions sent to your email.
If you have problems with confirming your details please contact our Customer Care Team and we will look into it for you.
First please make sure that you are entering the correct phone number and country code. If you are still unable to verify your phone number, please contact our Customer Care Team and we will look into it for you.
No need to worry! If you need to add a social network account to your profile again we just want to ensure that youâre the real owner of the profile. You only need to re-verify with a method youâve already linked to your profile in the past. If you experience issues with this just contact our Customer Care Team and we will help you.
Please see Tveni Safety Tips, which can be found via our Help Center. We strongly advise you never to give out personal or financial information over the Internet and can confirm that Tveni will never ask you for this information via the âMessagesâ section.
If you have further questions about safety on the site please contact our Customer Care Team.
We moderate all photos you upload to Tveni, but very rarely there can be omissions and inappropriate photos can be found on the site.
If you notice an inappropriate or fake photo in Encounters, please let us know by clicking on the exclamation mark icon at the bottom of each photo and selecting the reason for reporting the photo.
If you see an inappropriate photo outside of Encounters, please report it by clicking on the top right corner of the userâs profile page. Select the âBlock or reportâ option and finally the appropriate reason.
If someone created a profile with your details, please send us a link to fake profile via Feedback form.
If you donât want to use your account for a while, you have the option to hide it. When your account is hidden, you will not appear in People Nearby or the Encounters. Users you chatted with in the past can still message you but you will not able to read the message unless you unhide your profile.
To hide your account simply go to your settings  , select âDelete accountâ at the bottom of the page and select the option âHide your accountâ. As soon as you confirm this you will be logged out automatically. To read your messages, get seen in People nearby and Encounters again, simply log back in and unhide your profile.
To sign-in on the desktop site, choose Sign in at the top of the homepage. Enter your email address and password and click âSign me in!â
If youâve not created an account yet, youâll be able to do so by clicking âSign up hereâ which youâll find at the top of the sign-in page.
If you registered by email and did not receive a confirmation email, you will be asked to complete the registration. Make sure youâve entered the correct email address and correct it if itâs incorrect. If that doesnât work, check your email accountâs spam folder in case our confirmation email got there in error. If you find an email in your spam folder, donât forget to mark it as âNot Spam.â
Changing your browserâs location settings will allow us to see your approximate location, so that we can help you find people in your area. Donât worry, we wonât tell anyone exactly where you are, only how close, and we wonât share this information with anyone else.
How you change your settings depends on your browser:
Internet Explorer
1. Open the Tools menu
2. Click Internet options
3. Click Privacy
4. Uncheck âNever allow websites to track your physical locationâ.
Google Chrome
1. Go to Settings
2. Click Show advanced settings
3. Under Privacy, click Content settings
4. In Location choose âAsk me when a site tries to track my physical locationâ
Firefox
1. In the address bar, type about:config
2. On the next page, type geo.enabled in the search box
3. Double click on the âgeo.enabledâ preference
4. It should now say âenabledâ
Safari
1. Go to the Safari menu
2. Click Preferences
3. Click Privacy
4. Choose âPrompt for each website one time onlyâ
If you really want to delete your Tveni profile, just log in to your account and click on the settings in the upper right corner of your profile page. Scroll to the bottom of the page where it says âDelete Accountâ and follow the instructions given. If youâre having trouble logging in to your account, you can restore your password on this page. If you canât find the email in your inbox, check your spam folder. If you have problems trying to delete your profile, please contact our customer support team and we will assist you.
Invisible mode is a premium feature that lets you browse Tveni without anyone knowing who you are. You can enable this feature by going to your settings, scrolling down to the âInvisible modeâ section and by activating Tveni Premium. As soon as it is enabled a grey silhouette with a hat will appear on your thumbnail photo.
If youâre having trouble installing the latest version of Tveni for Android, try these troubleshooting tips:
1. Check to see how much space is available on your phone or tablet:
    .   Open your Androidâs settings.
    .  Open your storage settings.
If you have less than 100MB available, you can uninstall apps to clear up space, then retry the download. Alternatively, you may be able to move your Tveni app to your Androidâs SD card.
2. Cancel and restart the download.
3. Log out of Tveni, then retry the download.
4. Review Googleâs tips for troubleshooting download issues.
5. Uninstall your Tveni app, restart your phone and then re-install the Tveni app from the Google Play Store.
Still need help? Please tell us more about the issue
Android
To uninstall the Badoo app from your Android:
1. Go to your Androidâs settings and open your application manager
2. Tap Tveni
3. Tap Uninstall
To reinstall the Tveni app for Android, download it again from the Google Play Store.
iPhone and iPad
To uninstall the Tveni app from your iPhone or iPad:
1. Press and hold the app icon
2. Tap the x that appears
3. Tap Delete to confirm
To reinstall the Tveni app for your iPhone or iPad, download it from the iTunes App Store.
Tveni Premium includes a number of special features that ordinary users do not have and that give you the advantage of meeting new people:
See who you like: who said âYesâ to you in Meetings
Become invisible: view Tveni profiles completely anonymously
Chat with popular users: provide direct access to the most popular people on Tveni
Be the first to contact new users: chat with people as soon as they register on Twain
Give priority to your message: send messages so that all your contacts read them first
Chat with your friends and meet new people in a real 3D environment
Want to have long phone conversations? Use audio chat features
Chat with your friends using the webcam
In addition to all these fantastic features, you will also be able to use Tveni without ads!
The Tveni Premium feature is subscription-based. You can buy Tveni Premium for various periods of time using a range of popular payment methods. Your Tveni Premium subscription renews automatically and payment methods vary by country.
You can manage your subscription at any time on your Payment settings page.
Click âActivateâ on your Profile page and follow the instructions. You can pay by credit card or Paypal and youâll receive an email confirmation once youâve paid. Please note that the subscription renews automatically.
To pay by credit card, choose which subscription you want to buy and follow the instructions. Click âActivateâ and wait for the message confirming your payment. Youâll also get an email confirmation once youâve paid.
To pay with PayPal, choose which subscription you want to buy and click âActivateâ. Youâll then be redirected to the PayPal login page and payment summary to complete their payment process.
Click âActivateâ on your profile page, choose SMS as a payment method and follow the instructions. Weâll send you an SMS and youâll need to confirm that you want to activate a subscription.
Once you confirm, youâll get an SMS each time your subscription renews. You can cancel your Tveni Premium at any time by following the instructions in the SMS confirming that you subscribed or that your subscription is renewing. Please feel free to contact our Customer Care Team if you need any help with your subscription.
Please contact our Customer Care Team if you have any trouble buying Tveni Premium. Theyâll be happy to help.
Tveni Premium helps you meet people faster and easier. By subscribing to Tveni Premium you will have the opportunity to use all the advanced features including invisibility, cancellation of the last vote in Meetings and many others.
To download Tveni Premium, click on the âActivateâ button on your Tveni profile and follow the instructions. You can set up your subscription in the âPayment settingsâ section.